- 1 Virginia Mason Memorial
- 2 PatientPay knows that true patient engagement extends across the entire patient experience, before they enter the hospital until they have long recovered from their procedures.
- 3 Family appeals for help to pay grandmother’s hospital bill
Virginia Mason Memorial
Contact: (509) 575-8000 Address: 2811 Tieton Drive, Yakima, WA 98902
Our billing system integrates with a clinical record-keeping system and helps us meet requirements for keeping electronic medical records.
If you need help paying your bill, whether or not you have insurance, please contact our financial assistance office at (509) 575-8255.
Please note we are now located at 15 W Yakima Ave, Suite 200, Yakima, WA 98902
If you or your guarantor feel that your statement is in error or if there are any questions WHATSOEVER with the new billing process, we encourage you to call us or visit us. We are right here in Yakima. Account representatives have been assigned to specific accounts to help better accommodate our patients. Questions can be directed to Memorial's Business Office at (509) 575-8255.
For detailed information on understanding your bill, view our brochure containing our most frequently asked questions.
Instamed® allows patients and families easy payment options using their credit card. In addition to saving the cost and the hassle of buying stamps, online payments may help avoid late payments and this risk of mishandled postal mail.
Our business services staff is available to help:
Set up payment plans.
Review statements with the patient for errors.
Help patients understand their invoices.
Help patients determine if L&I or nonhealth care insurance can be used for coverage.
Work with patients to bill health care insurance companies for benefit coverage.
Help patients determine who they need to contact about specific invoice charges.
PatientPay knows that true patient engagement extends across the entire patient experience, before they enter the hospital until they have long recovered from their procedures.
Automated reconciliation, just like your insurance payments, means no more posting of payments to the oldest balance, eliminating confusion from paper statement payments today.
Easy to use integrated bill pay solution with over 75% success rates once the bill is viewed.
According to Deloitte 70% of patients want electronic bill pay capabilities.
With PatientPay Now SM hospitals can easily collect from patients at the time of service. No more long collection periods like today with traditional paper processes. PatientPay Now shows the patients what they owe using the same easy to read format with PatientPay Paperless. Patients have a better understanding of their financial obligations and are able to make full payment or be set up with a payment plan before leaving.
The statements patients get from PatientPay are easy to read and understand and more importantly match up to the insurance explanation of benefits. The bill clearly shows line-by-line, what the patient is being charged and what has already been paid such as co-pays at the office. All payments made by the patient are always up-to-date, reducing confusion when the electronic bill arrives.
Patients and their family members who use PatientPay are able to access all of their statements in one convenient bill center for any providers using PatientPay whether their bill is for physicians or facilities charges.
Many times patients can’t afford to pay a large hospital bill all at once and so they’ll delay payment until they’ve saved up. Or worse just ignore it hoping it will go away. With PatientPay you can offer your patients payment plans that fit their budget so they can easily pay you over a specified period of time. These regularly scheduled payments are automatically charged so there’s no additional work for you.
PatientPay automatically reconciles patient payments just like an insurance company, down to the line item. No more guessing about where to apply the patient payments or posting to the oldest balance, creating significant confusion for the patient. When the patient pays you with PatientPay, you'll know exactly what they are paying for, and your physicians or facilities will be credited accurately.
You receive monthly dashboards tracking patient payment trends using PatientPay. We'll help you understand the data and identify room for growth. Your dedicated Success Manager will help increase payment conversion rates and drive overall patient engagement.
PatientPay Connect is a flexible solution that allows us to integrate directly into a hospital's system and be used by RCM companies. Our products work across all platforms and ensure a streamlined solution for both your central billing office and your patients regardless of whether they are being billed by an RCM company or internally.
Family appeals for help to pay grandmother’s hospital bill
Outstanding bill for hospital stay for 99-year-old woman more than Dh700,000
Dubai: The family of a 99-year old woman on a ventilator at Rashid Hospital is appealing for help to meet the ballooning expenses of her hospital stay.
Wahida Changwaye, a UAE residence visa holder, was admitted to the hospital on February 14 this year owing to pneumonia and there was a gradual deterioration in her condition.
She was unable to breathe independently and was put on a ventilator.
Latifa Musa Salim, 66, her daughter, told Gulf News: ”My mother had suffered a stroke in 2009 and since then her health has been deteriorating. Initially, during her stroke she was admitted at Al Zahra Hospital in Sharjah. She recovered partially. But her health has been fragile since then until this pneumonia infection when we had to admit her at Rashid Hospital.”
Salim is divorced and is dependent for her upkeep on her son who is married and has a family to support.
Both Salim and Changwaye are sponsored by Salim’s son who is a salesman.
Salim also has a daughter in the UAE who is an administrative clerk and none of the children can afford the high cost of care required for their grandmother.
“I have no means of paying the mounting bills which are more than Dh700,000 already. On a daily basis the cost of the room and the medicines comes to approximately Dh5,000. I was advised to approach charities but everyone I approached has turned me away.“
Salim is willing to take her mother home and keep her on a home ventilator but says she cannot have her mother discharged unless the bills are cleared. “I am ready to look after my mother at home, but how can I get her home without settling the bills? To keep my mother at home, I require an additional Dh35,000 which is the cost of home ventilator as she cannot breathe independently,” said Salim.